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Política de envío

FREE Shipping:Standard Shipping within the 48 contiguous United States is FREE on all orders.  Orders typically ship within three days.  Due to the pandemic we expect shipping delays, but please contact us if your item has not arrived within 7 business days.

Larger items such as saunas and steam showers ship within 5 business days if in stock.  These typically take an additional 10 business days to arrive.

Enlighten Sauna Shipping

SunRay Sauna Shipping

Mesa, Athena, and Platinum Shipping

Contact us for a shipping quote to Alaska, Hawaii, or Puerto Rico.  Not available for all products.

We offer expedited or specialty shipping options on some products for a premium.  All specialty shipping options will appear on individual product pages.

Damaged / Mis-shipped Items: We make every effort to send your order packaged properly, correctly, and completely. Unfortunately, occasionally there may be errors or damage. Mis-shipments, damage, or shipping errors must be reported to us within 48 hours of delivery so that we may promptly submit a claim to the courier or rectify the problem. We may not be able to help with a problem not reported to us within 48 hours of delivery.

Incorrect Shipping Address Given: If you give us a delivery address that is incomplete or requires correction by the delivery company (UPS, FedEx, etc.), you will be charged the correction fee (charged by the shipping company - usually $10-20, depending on the shipping method). If you give us an address that is not a deliverable address, you will be charged for the original shipping and the return shipping.

Cancelled Orders: We make every effort to process your order promptly. If you decide to cancel your order, please notify us as soon as possible and obtain a cancellation number. Your order is not considered "cancelled" until you obtain this cancellation number from us. If your order has already shipped, your order does not qualify for cancellation.

Orders Not Received: Please note that it is your responsibility to contact us if you do not receive your order within the expected shipping time.

Signature Required Orders:Larger items will schedule delivery with signature required.  If you are not available to take the shipment you may incur additional fees for rescheduling.