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Easy Returns

Returns: We accept returns on unused products with original packaging within 25 days of purchase.  You are responsible for the price of shipment (both ways) and up to a 25% restocking fee.

Custom paint bathtubs are not eligible for return. Ella’s Bubbles bathtubs are not eligible for return if a heated seat has been installed.

Contact us for a Return Merchandise Authorization (MRA) and shipping instructions.

Damaged / Mis-shipped Items: We make every effort to send your order packaged properly, correctly, and completely. Unfortunately, occasionally there may be errors or damage. Mis-shipments, damage, or shipping errors must be reported to us within 48 hours of delivery so that we may promptly submit a claim to the courier or rectify the problem. We may not be able to help with a problem not reported to us within 48 hours of delivery.

Cancelled Orders: We make every effort to process your order promptly. If you decide to cancel your order, please notify us as soon as possible and obtain a cancellation number. Your order is not considered "cancelled" until you obtain this cancellation number from us. If your order has already shipped, your order does not qualify for cancellation.

Orders Not Received: Please note that it is your responsibility to contact us if you do not receive your order within the expected shipping time.