From my initial call to final call on delivery, the staff with Vital Hydrotherapy were always helpful and had the answers for my questions. Highly recommend, and yes, we'll be ordering again. Brad Young, PhD
The shower is well designed and good quality. Tech support (Corbin) has been very helpful - although the instruction manual and illustrations are not good. It’s relatively easy to assemble with two people - installing the door is probably the most challenging. Professional plumbing and electrical is highly recommended. Make certain all walls are properly seated and level before final installation.
I’m a little disappointed in the steam generation. The steam takes a bit to generate and is mostly available when standing. That said, it’s our first steam shower and maybe that’s to be expected. All in all, it’s a great value, looks very good. I’m a bit concerned about how the wood will hold up over an extended period. The rain shower is exceptional, the shower head emits a strong stream, the jets are a little wimpy but not bad.
Had the worse experience with this brand. Electric unit broke after about 5 uses and company acknowledged they had some issues with the heater units and promised two different times to ship us a replacement part but received nothing from them. Now I am stuck with a very pretty wood box on my deck that's useless and rental guest are no happy that I advertised it and it doesn't even work.
Hi Susan, we are so sorry to hear you had a poor experience with your warranty followup with the manufacturer. Even though you didn't order through us, we are reaching out to them on your behalf. They've always been very helpful whenever our customers have experienced a need for a replacement part, so we hope you get your replacement soon!
I did a lot of research before purchasing my outdoor cedar barrel sauna, and landed on this company. I'm so glad I did! From the moment I reached out, to the final delivery of the product, they have exceeded my expectations. They were so kind and patient with responding to my many questions, and am very much enjoying this beautiful sauna! Highly recommend them for the purchase of your sauna .
Service is good