FREE Shipping: Standard Shipping within the 48 contiguous United States is FREE on most orders over $99. Orders typically ship within three days. There are occasional shipping delays, but please contact us if your item has not arrived within 10 business days. Some brands may take additional time please see those details on the product or brand shipping page.
Some SaunaLife products and Halotherapy Solutions branded items excluded from free shipping.
Sauna stones only ship with sauna heater in most cases. May be able to ship at cost in some cases.
Canadian Timber and Dundalk Leisurecraft ships from Canada and may require an additional shipping fee for small items if the order is under $250 and large items (furniture) if the order is under $550.
Bon Pergola large accessory shipping is only free with pergola or if accessories cost totals more than $3300 (a fee of $500 applies under that amount).
Some brands may have different shipping expectations.
Atlantis Whirlpools Shipping
Golden Designs, Dynamic, and Maxxus Sauna Shipping
Mesa, Athena, and Platinum Shipping
Contact us for a shipping quote to Alaska, Hawaii, or Puerto Rico. Not available for all products.
We offer expedited or specialty shipping options on some products for a premium. All specialty shipping options will appear on individual product pages.
Damaged / Mis-shipped Items: We make every effort to send your order packaged properly, correctly, and completely. Unfortunately, occasionally there may be errors or damage. Mis-shipments, damage, or shipping errors must be reported to us within 48 hours of delivery so that we may promptly submit a claim to the courier or rectify the problem. We may not be able to help with a problem not reported to us within 48 hours of delivery.
Incorrect Shipping Address Given: If you give us a delivery address that is incomplete or requires correction by the delivery company (UPS, FedEx, etc.), you will be charged the correction fee (charged by the shipping company - usually $10-20, depending on the shipping method). If you give us an address that is not a deliverable address, you will be charged for the original shipping and the return shipping.
Cancelled Orders: We make every effort to process your order promptly. If you decide to cancel your order, please notify us as soon as possible and obtain a cancellation number. Your order is not considered "cancelled" until you obtain this cancellation number from us. If your order has already shipped, your order does not qualify for cancellation.
Orders Not Received: Please note that it is your responsibility to contact us if you do not receive your order within the expected shipping time.
Signature Required Orders:Larger items will schedule delivery with signature required. If you are not available to take the shipment you may incur additional fees for rescheduling.