SunRay Sauna Shipping
Freight Shipping
All saunas are shipped truck freight from Richmond, VA to anywhere in the continental US or Canada. All shipments are palletized and lift gate delivery is included in our FREE shipping (this means pallet is removed from truck and left curbside). The freight company will contact you after your order ships to schedule delivery as the delivery must be signed off. Before signing inspect the delivery for damage and reject any delivery with large damage. Note on the form when signing any minor damage. Please contact us for a white glove delivery or room of choice delivery quote. To minimize damage during transit all saunas are strapped to the pallet with wooden braces and interior boxes are protected with polystyrene foam with a minimum burst strength of 200 psi.
When your sauna is delivered, the purchaser of the unit must be present for the delivery. The purchaser is required to inspect the packaging for damage, torn boxes, or holes in any of the packaging. Do not sign the delivery receipt until you are 100% sure that the product you received is in good condition. Damage that is noted will be covered by the warranty policy. Damages that are reported later with no exemptions on the delivery receipt will not be covered. The packages must be opened within 3 days of receiving them to ensure the product is in good condition. If damage is found internally with no damage to the outside of the box, call the shipping company and us at 1-844-493-7633 right away to report the issue. Any type of internal damage must be reported within 3 business days of delivery in order to be covered.
Cancellations & Returns
If you cancel your order prior to shipment, we will refund your purchase. If payment has been processed, your refund will exclude the 5% processing fee.
You can return your SunRay Sauna within 15 days from the ship date it leaves the warehouse if units are brand new and uninstalled. The item should be in its original condition (including: packaging, manuals, accessories, original crate, etc.).
You are responsible for the price of shipment (both ways) and a 25% restocking fee. Contact us for a Return Merchandise Authorization (MRA) and shipping instructions before attempting to ship back.
Refunds will be processed within 3 business days from the time the return is received at the warehouse. Due to the high risk of damage when shipped back, you must package the product the same way you received it including any shrink wrap, tape and form. This will help prevent damages. Packages damaged during return shipment due to poor packaging may result in an additional fee of up to 25%.
Defective Products Policy
Please open and inspect all items once they arrive. If you receive a broken or defective product please contact us at 1.844.493.7633. Defective or broken items will be replaced or repaired by the manufacturer. Any broken or defective items will be covered by the manufacturer warranty policy.