Ella's Bubbles tubs ship from the Chicago area. Tubs with heated seats and/or jets take 3 to 5 days to have those items installed before shipping.
Free shipping is curbside only. You'll need to arrange to move the tub from the curb to your house or garage yourself. Once we have tracking you can reach out to the freight company to inquire about upgrading your delivery or coordinate with your plumber/contractor to move it for you. We also recommend the Dolly.com app to find labor to move your tub if needed.
Tubs take 5 to 15 days to arrive depending on your location. The freight company will call to schedule delivery once it arrives to their local hub.
Please Inspect for Concealed Damages! Inspect the merchandise for visible damage with the driver present. Note any marks or dents shown on the box when signing. Refuse delivery on any obviously damaged tub that is in a condition you would not want installed in your home. If this occurs we will make the freight damage claim and arrange a new unit
If you are not able to make a qualified inspection at the time of delivery, mark the Bill of Lading “Concealed Damage Possible”, Date & Sign. **CONCEALED DAMAGE MUST BE REPORTED WITHIN 3 DAYS** Please call 1-844-493-7633 and email photos of any damage to support@vital-hydrotherapy.com