Dundalk Leisurecraft and Canadian Timber Saunas ship for FREE to your location. YOU are responsible to UNLOAD. You will need a crowbar to open the crate.
Shipping times for this brand are typically a minimum of 3 weeks. Occasionally there is a lead time on units or accessories that delay shipping. We will provide tracking as soon as we have it available.
The Luna Sauna will most likely fit on a lift gate and be unloaded by the driver. Be prepared for some drivers to not unload the Luna. All other saunas are too long and will not be unloaded by the driver.
Empty crates weigh 250 to 300 pounds and must be lifted off the truck even if you unload by hand.
Trucking Company Responsibilities
1) Making an appointment to deliver your sauna
2) Delivering your sauna to the end of your driveway or curbside
a. The trucking company is NOT responsible for unloading the sauna
b. The trucking company is NOT going to back their truck into your driveway
c. Most times the trucking company will deliver with an 18 wheel truck
i. Will this size truck fit on your road or neighborhood?
3) If the sauna crate is less than 84” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.
4) If the sauna crate is more than 84”, there will not be a lift gate to unload the sauna crate and YOU need to decide how to get the crate off the truck.
Customer Responsibilities
1) Returning phone calls to the trucking company in a timely manner, to arrange delivery
2) Determining how the sauna is going to be unloaded from the truck
a. Crates will vary from 6 feet long to 14 feet long
b. The crate’s weight will vary from 800 pounds to 1600 pounds, depending on the size of the sauna
3) Customer is responsible for unloading the sauna crate from the truck
a. Suggested methods for unloading the truck
i. Use a forklift or other mechanical piece of equipment (When using a fork lift to pick up the crates, they must be picked up from the end of the crate and fork lift extensions are required.)
ii. Renting a tilt tow truck to pick up the sauna from the local terminal and have it delivered to your home
iii. Have a crew of helpers able to either take the sauna off the truck or unload the crate while on the truck until the crate can be lifted off the truck
4) If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact us at 1-844-493-7633. Mark the Bill of Lading (BOL) with “Crate arrived open/damaged- Possible Hidden Damage.”
For add on items and small items purchased on order totals under $250 there will be an $80 shipping fee. For larger items on order totals under $550 there will be a $120 shipping fee.
