MESA, ATHENA, AND PLATINUM BRAND FAQ

Electrical Requirements

All steam showers require a dedicated 240V circuit. Please reference the product specification sheet to determine the specific requirements for each steam shower.

Plumbing Requirements

There is no special water or drain requirements for steam shower kits. Steam showers require a standard ½ inch hot and cold supply line. The drain requires either a 1.5” tub drain or 2” standard shower drain depending on model.

Warranty

All steam showers carry a 7-year structural warranty and 1-year parts warranty. The structural warranty covers the structure of the steam shower from peeling, fading, delaminating or cracking. All parts including electronic parts are guaranteed for 1-year against defects.

Electrical and Plumbing Certification

It is the customers’ responsibility to make sure the steam shower will pass any required local plumbing or electrical codes. Most steam showers are ETL certified only. Please contact us if you need additional documentation for meeting local plumbing or electrical codes.

Installation Requirements

The steam shower must be installed by a licensed plumber or it will void the warranty of the unit. The purchaser of the steam shower accepts full responsibility and liability for its proper use and installation. Steam shower kits are not to be used for commercial purposes.

Using Steam without Shower

You can use the steam without turning on the shower water. The steam generator works independently of the shower water controls.

Steam Shower Assembly

The steam shower will arrive on a pallet and will be dissembled. Steam showers with tubs arrive on a pallet with the tub secured separately. All steam showers must be assembled. Assembly typically takes 6-8 hours. All steam shower units will fit through a 24” or greater door opening.

Optional Heater

Steam showers with tubs come with an optional inline heater. The heater is designed to maintain the temperature of the water inside the tub as long as the jets are running. This eliminates the need to continually add warm water to the tub.

Water Pressure Requirements

Steam showers require a minimum water pressure of 30 PSI to have a good flow rate from each of the shower components. The maximum GPM (gallons per minute) output of the steam shower components is between 2.0 and 2.5 GPM depending on the model.

Equipment Access

Although an access panel is recommended, our steam showers have rubber feet on the bottom of the shower pan that allows you to move the shower in or out of place; eliminating the need for an equipment access panel. Some models also have removable interior control panels that allow you to access the equipment from inside the shower.

Free Standing Installation

Steam showers are designed to be free-standing. They do not attach to the wall. The free-standing design allows you to move the steam shower out if you ever need to access the equipment or plumbing.

Perfect sauna

Love this sauna the size is perfect! It was incredibly easy to put together. The cedar is awesome and the sauna heats up very fast, sit back and enjoy!

GREAT SAUNA

Great sound system !! You can sing like a star while sweating toxins out. It reaches a high enough temperature; you are guaranteed to sweat. NO harsh smells. I was put together easily and quickly by two people. Well made GREAT GIFT !!!!

Poor customer service, poor product

I bought an MSPA Carlton in November to set up for my parents for Christmas. When I set it up, 1/2 the water leaked out and 1/3 of the air overnight. I contacted MSPA for help, and they blamed UPS and sent me a new one. When I set up the new one, when the water filled over the intake below the jet, the water started pouring out of the bottom of the hot tub. The second tub was also broken. MSPA had me empty it entirely, take off the bottom panel, and see what was wrong. But guess what? The screw was stripped on the brand new panel! So I had to crack the panel off only to find a elbow cracked in about 20 pieces. Then, they had me take the panel off the first hot tub that was broken to get the elbow from that tub to replace the piece, and that elbow was shattered too! I wanted the tub to work by Christmas, so I bought epoxy from the store to try and mend the elbow as a temporary fix until MSPA could send me the replacement part. They finally did, and I finally got one of the hot tubs working. It was an absolute pain, and embarrassing for the company that they sent two broken hot tubs. You would think that anyone at MSPA would want to make it better. THEY DID NOT. I got so many apology emails - "i'm embarrassed" emails...but absolutely no reimbursement from the company. I NEVER complain about products. I have never written a bad review for a product in my entire life. I am a graduate student. I understand shit happens. But this is insane. I wasted 100's of gallons of my parents water, bought materials to fix it, and spent hours and hours trouble-shooting. I asked MSPA for a refund because of all of the trouble and the fact that the hot tub only works now because I was my own fix-it person. They have not responded to me, and the people at Vital Hydrotherapy say that they keep emailing them with no response. I could not be more frustrated by this entire experience. I would not recommend MSPA to ANYONE. Their customer service is absolutely dreadful. It has has been three months since these issues, and I have no resolution.

Great Purchase

After many weeks of searching for the right sauna, I finally purchased the Maxxus Bellevue 3 person sauna. I've had it for about a month and I've used 6-7 times per week and I absolutely love it! I'm a tall guy 6'-4" so the 3-person version is great. I don't think I would want it any smaller. It takes about 30 minutes to heat up, but I do a quick little workout before hand and then hop in the sauna. I stay in it for about 30 minutes as well and I'm soaked when I get out. The speakers and Bluetooth work great. Takes about an hour to put together. I would highly recommend this sauna! It works great and it's a great price.

Damage to items inside the box

Some of the parts were damaged. While the outside box was intact some of the items inside were damaged due to poor pre shipment inspection.

MESA, ATHENA, AND PLATINUM BRAND FAQ