SunRay Sauna Warranty Information

SunRay Sauna Warranty Information

SunRay Saunas have a 7 Year Warranty against defects in materials and workmanship. To  receive the warranty, the warranty registration card must be filled out completely and returned within (90) days of sauna purchase. This 7-Year Warranty covers the structure of the sauna.

The radio and other electronic parts in the SunRay Sauna are covered by a limited 18 month warranty.

Please notify SunRay in advance of any sauna warranty claim prior to shipping the sauna back.  Contact their warranty claim department at warranty@sunraysaunas.com

• If the warranty claim department determines that the item must be returned, it must be returned with a receipt showing date of purchase, purchase price, and the dealer (that's us, Vital Hydrotherapy) from which the sauna was purchased. No warranty claim will be honored without a receipt.

• The freight on the item when returned must be prepaid.

• Warranty claims will only be resolved with the repair of the current product or shipment of a replacement product. NO REFUNDS will be given.

• Improper installation, misuse, or damages resulting from acts of nature will render the warranty null and void.

• Indoor SunRay Saunas are intended for INDOOR USE ONLY – outdoor installation of the sauna WILL VOID THE WARRANTY.  Damage to the sauna due to improper installation or misuse are not covered. Additional actions that will void the warranty are: Use of lacquer or paints, placing sauna on a non-approved surface, and outdoor applications.  Surface cracks are not considered defects in material or workmanship, as they are normal  characteristics of all wood.