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Maya Steam Shower Shipping and Returns

Maya Steam Showers ship via a trucking carrier. We offer free shipping on all orders. Freight delivery is typically 2 to 6 business days, allow extra time for remote locations. The Freight Carrier or Tucking company will contact you to set up an appointment time before delivering.  Once your product leaves the warehouse, we will send you an email with a link to the freight carrier’s website and the tracking number. Tracking numbers take 1 business day to update.

Maya Steam Showers arrive on large wooden pallets unless otherwise stated. The goods will be delivered on your driveway or curbside ensuring that the goods are as close as possible to your property.  Once removed from the pallet, the boxes/pieces will go through any doorway of 28 inches or wider.  Please ensure that someone is present at the delivery location to sign the delivery receipt.

PACKAGE INSPECTION
Please inspect your package upon delivery. If there is obvious damage, report to the drive and please note in detail the damages on the delivery receipt. Please record with photo documentation if possible.  Contact us within 48 hours to report the damage, by either e-mail (support@vital-hydrotherapy.com) or phone (1-844-493-7633). Please retain all original boxes and packaging.  We will aim to provide replacement parts within 48 hours.

CANCELLATION & RETURNS
We accept returns that are brand new and uninstalled minus all shipping costs and a restocking fee. Return are accepted within 18 calendar days from when the product is delivered to your location. The product must be in its original condition including packaging materials, crates, boxes and all pamphlets.  The customer is responsible for all shipping costs (that's you); those charges will be deducted from your refund.  The product should be returned in the same condition including shrink wrap and foam. We will provide a refund minus the shipping costs in the same manner the order was placed. Buyers are responsible to check to make sure these units can be installed in their area and it is a buyer responsibility to review the spec sheets prior to purchase.  Please contact us for a return authorization number.